Did you go shopping on Double Eleven?

How to provide users with a stable, safe and smooth shopping experience?

How to deal with various unexpected situations during flow peak period?

The capacities of supporting such a huge trading volume is backed by strong technical support and maintenance.

This year is the third year for Hotwon to participate to secure the Double Eleven. In order to ensure the complete success of this security in important periods, Hotwon operation and maintenance personnel work together and take multiple measures to start the security work in important periods:

• Immediately establish an emergency support team to fully ensure that in case of infrastructure failure or accident, forces can be quickly organized to take effective support and disposal measures;

• Immediately establish an emergency support team to fully ensure that in case of infrastructure failure or accident, forces can be quickly organized to take effective support and disposal measures;

• Clarify respective work responsibilities, perform respective duties, and ensure that the responsible personnel and duty security personnel arrange the duty sheets to be in place during the assurance period;

• Turn on real-time monitoring, closely monitor the overall infrastructure of IDC. And contact the first-line duty security personnel in time for handling any abnormality;

• Establish and improve the emergency material reserve system, and provide material support capability to prevent and deal with emergencies. The operation and maintenance will strengthen emergency material reserve in IDC equipment spare products and parts.

Hotwon Group launched 1-minute operation and maintenance response, 7 * 24-hour all-weather and all-round rapid quick security services, fully guaranteed and ensured the network security and smooth and stable operation of the data center during the Double Eleven, and completed Alibaba's security goal on 2021 Double Eleven of 0 P-Level fault, 100% stable operation, 0 confidential disclosure and 0 security accident.

The group's operation and maintenance team has always taken "stability, safety and efficiency as the three basic points to ensure the safe and stable operation of various facilities and systems for 7*24 hours", and is committed to building a green, energy-saving, intelligent and efficient data center to provide our customers with efficient and high-quality operation and maintenance services. It is their adherence of 365 days and 7x24 hours that enables the data center to operate safely and stably. Hotwon will, as always, adhere to itself and fully escort your data!